RETURN & EXCHANGE
We gladly accept exchangeable, returnable or refundable unless due to manufacturing or shipping defect. Should you encounter item(s) with manufacturing or shipping defects, kindly contact us at onlinestore@auraskincare.com.my within 3 working days from the date receipt.
Any notification done after 3 working days from the date of receipt will not be entertained. Upon receipt of your email, we will respond to your request within 3 working days.
Upon approval; return your item(s) for a replacement at any GD Express Sdn Bhd branches. A replacement product (subject to availability) or product of the similar value will be shipped within a minimum of 14 working days upon receiving your defective item(s).
To ensure speedy return or exchange, please provide us with the following information in your email
- Your order number
- Name and code of the item you wish to return
- Reason for Return / Exchange
- Date Received
Product(s) must be returned to the following address:
Aura Marketing Sdn Bhd
Customer Returns
No.6, Jalan Jurureka U1/40
Hicom Glenmarie
40150 Shah Alam, Selangor
Refund Method
Refund of returned items will be made within thirty (30) days of receipt of the returned order. The buyer will be informed of the good reception of the return by e-mail.
The refund will occur on the account associated with the credit card or bank account used to make payment.
Terms and Conditions
All returns must be sent back to the above address with prior authorization email.
Returned item(s) must be in their original packaging. Incomplete returns may be refused or disregarded.
Aura Marketing Sdn Bhd is not responsible for items lost and cost of shipping if you choose to return the product via other shipping method.
Aura Marketing Sdn Bhd reserves the right to replace the item subject to availability of stock.
Aura Marketing Sdn Bhd will be responsible for return shipping costs if the defective claim is confirmed to be valid.
Aura Marketing Sdn Bhd reserves the right to decide the reshipping methods.
Unclaimed Packages
All unclaimed or refused shipments returned to us by the postal service are subject to any "return way" shipping costs plus the exact original shipping charges that was paid by us to send the parcel.
